At Gilgit Nayab Dry Fruits, we take pride in delivering premium-quality dry fruits sourced from the finest regions. Customer satisfaction is our priority, and we strive to ensure that every order meets your expectations. However, due to the perishable nature of dry fruits, we have specific refund and return policies.

1. Eligibility for Refunds

Refunds are only applicable in the following cases:
✅ You received the wrong item.
✅ The product was damaged or contaminated upon arrival.
✅ The item is expired or not as described.

2. Non-Refundable Items

To maintain hygiene and quality standards, we do not accept returns or refunds for:
❌ Opened or consumed products.
❌ Change of mind after purchase.
❌ Incorrect address or failed delivery due to customer error.

3. Refund Process

1️⃣ Contact us within 48 hours of receiving your order.
2️⃣ Provide your order number and photos/videos as proof of the issue.
3️⃣ Once verified, we will process your refund or send a replacement.
4️⃣ Refunds are issued within 5-7 business days to your original payment method.

4. Exchange & Replacement

We offer free replacements if your order arrives damaged or incorrect. Simply report the issue within 48 hours of delivery.

5. Late or Missing Refunds

If your refund is delayed, please check with your bank or payment provider. If the issue persists, contact us for further assistance.